How to contact us

Please use the contact us form or you can email us direct at: sales@retrolabs.com.


Payment

All prices are based in Canadian dollars and converted daily into each of the other currencies currently supported. You can change the currency on the top right of menu of the website. If you reside in Canada, the corresponding sales taxes will be added on checkout based on your province of residence.

Payment can be made through Paypal (no paypal account required) or using Email money Transfer (eTransfer)


Orders

Most of our artwork reproduction are made to order and are printed by batches in order to maintain the lowest cost possible. Usually we ship most orders within 7 to 10 days at the latest. If the item is already in stock, it would usually ship within 2-3 days.

If your order contains a mix of in stock items and backorder items we will ship when all pieces are ready to dispatch.


Shipping

Most of our orders are shipped using Canada Post. Once an order is shipped, it can take up to 3-5 business days to arrive within Canada, 1-2 weeks to USA or longer for international orders.

Please note that all items are shipped from Canada and if you live in another country it is possible that you may have to pay additional custom duties and extra fees which are your responsibility.


Returns

If for any reason your order does not fulfill your expectations, you may return it to us within 7 working days of receipt. We will offer you an exchange or a refund provided that the items are returned to us complete, in perfect condition, and in the original shipping packaging. We cannot offer an exchange or refund if this is not the case. We also do not refund the original shipping fees. We cannot be responsible for returned parcels lost in transit. We strongly recommend that you obtain proof of posting when making a return.