Returns

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at sales@retrolabs.com. 

If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted. You can always contact us for any return questions at sales@retrolabs.com.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

There are no refunds for customized items. Returns or exchanges are only accepted for damaged products due to delivery or items that do not fit due to company's error.  Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure that you get what you need is to return the item you have. Once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return and will let you know if the refund was approved or not. If approved, you will be automatically refunded on your original payment method within 10 business days. Please note that it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we’ve approved your return, please contact us at sales@retrolabs.com.